Deceptive Trade Practices & Debtor Harassment 

Austin, Texas Consumer Protection Attorneys

Under the provisions of the Texas Deceptive Trade Practices Consumer Protection Act (DTPA), consumers are entitled to legal redress in cases involving breaches of warranty, false or misleading business practices, and general malfeasance on the part of companies and corporations. At the law office of Ross Law P.C., our lawyers investigate violations of the DTPA, reviewing actions and statements on the part of retailers and companies that involve misleading statements, false advertising, violations of contracts or warranties, and the sale of defective goods. While preparing evidence and writing demand letters informing companies of their violation of the DTPA, our attorneys notify the Attorney General's Office in order to initiate proceedings at the state level as well. While we welcome negotiations in order to resolve our client's issue, we prepare each case for litigation as well.

If you believe you may have been the victim of unfair, misleading, or fraudulent business practices on the part of a company or retailer, contact the law office of Ross Law P.C. today.

What Constitutes Deceptive Trade Practices

In general, the following kinds of actions on the part of businesses constitute deceptive trade practices:

• False advertising
• Presenting old, used, or defective merchandise as if it were brand new
• Falsely claiming goods have an official endorsement or approval they do not
• Falsely claiming merchandise contains certain ingredients or is composed of certain materials it is not
• Claiming a product is manufactured or made somewhere different than its actual place of origin
• Creating a false impression that an association or affiliation with another company or product exists when it does not
• Falsely claiming products or services are provided by a certain company when they are not
• Engaging in "bait and switch" sales practices
• Claiming certain price reductions are available and then refusing to honor these earlier claims
• Making unsubstantiated or false claims about another company's goods or services
• Claiming products or services are of a certain quality or standard when they are not

If you have been misled by the business practices of a company, retailer, insurance agent, or contractor, our attorneys can help you recover losses and demand punitive damages.

Hassled by Collection Agencies? The Fair Debt Collections Practices Act

Credit card companies, banks, and other lenders often transfer delinquent accounts to debt collection agencies. While these companies are aware of the provisions of the Fair Debt Collections Practices Act (FDCPA) forbidding harassing, threatening actions on the part of debt collectors, not all employees adhere to these guidelines. Due to frequent turnover, training issues, and incentive programs that reward employees for closing out accounts, it's not uncommon for debt collection employees to step over the line.

At the law office of Ross Law P.C., we intervene immediately and put debt collectors on notice. Actions that fall under violations of the Fair Debt Collections Practices Act include:

• calls at work after you've told them not to call you there
• frequent calls to your home, morning, noon, and night
• threats involving bodily harm and financial harm
• use of foul, inappropriate language

If you are receiving harassing calls, save any phone messages from a debt collection agency as they will be important evidence at trial.

Collecting Damages under the Fair Debt Collections Practices Act

Debt collectors can also do irreparable harm to your credit history - even if you have already paid off a debt or are in the process of doing so. If a debt collection agency has unjustly damaged your credit report while continuing to call and harass you, contact the law office of Ross Law P.C. link to Contact Us page today. We understand how to make debt collectors pay for their mistakes.